Your privacy matters to us
Last Updated: January 24, 2026
This Privacy Policy describes how Total Hotel Stay Guide developed by Encore Zero Labs ("we," "our," or "us") collects, uses, and shares information when you use our mobile application (the "App"). We are committed to protecting your privacy and ensuring you understand how your data is handled.
We may collect information that you voluntarily provide when using our App, including:
When you use our App, we may automatically collect certain information, including:
This App uses third-party analytics services to help us understand how users discover and interact with the App and to improve our services:
We use AppsFlyer for attribution and analytics purposes. AppsFlyer helps us understand how users discover our App and measure the effectiveness of our marketing campaigns. AppsFlyer may collect:
For more information, please review the AppsFlyer Privacy Policy.
Our App may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.
This App sends push notifications to remind you about upcoming check-ins, reservations, and scheduled activities. To deliver these notifications, we use Firebase Cloud Messaging (FCM) and collect your device's push notification token.
You can control notification permissions through your device settings or within the App's profile settings at any time. Disabling notifications will prevent the App from sending reminders but will not affect your existing bookings or reservations.
Push notification tokens are used solely for delivering notifications relevant to your reservations and scheduled activities.
For more information about Firebase, please review the Firebase Privacy Policy.
The App stores your data locally on your device using secure local databases (Hive and SharedPreferences) to provide a seamless experience. This includes:
This locally stored data remains on your device and is not transmitted to our servers unless you explicitly choose to share it (e.g., when submitting a contact form). You can clear this data by clearing the App's cache or uninstalling the App from your device.
We use the information we collect to:
We do not sell your personal information. We may share your information in the following circumstances:
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Locally stored data on your device is retained until you clear the App's data or uninstall the App.
Analytics data collected through third-party services may be retained according to their respective retention policies. You can review their privacy policies for more information.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Local data is stored in encrypted databases on your device. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us using the information provided below. You can also manage your privacy settings directly within the App, including notification preferences and profile information.
Our App is not intended for children under the age of 13 (or equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our App, you consent to the transfer of your information to these countries.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
We will respond to your inquiry within a reasonable timeframe.
© 2026 Total Hotel Stay Guide developed by Encore Zero Labs. All rights reserved.